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101 Tough Conversations to Have with Employees
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101 Tough Conversations to Have with Employees
A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
Edition: 1
Creators: Paul Falcone
Publisher: AMACOM
Pub. date: 4/8/2009
Lib. SRP: 18.95 USD
Ret. SRP: 14.23 USD
Format: Adobe PDF eBook
ISBN: 9780814413494
DRM Level: Adobe Content Server 4
Min. Version: Adobe Digital Editions
File size: 1793 KB
Languages:
   English
Subjects:
   Business, Nonfiction
Keywords:
    problem solving, bad behavior, challenges, communication, communication at work, conduct, conflict, conversations, coworkers, crucial conversations, difficult conversations, difficult employees, difficult people, discipline, discuss, employee, employee issues, employee performance problems, employee problems, HR, human resources, inappropriate attire, inappropriate behavior, issues, lateness, management, manager, manager's, people, performance problems, problem behavior, problems, productivity, sample dialogues, sexual harrassment, solution, staff, talk, talking to, talking to employees, tough conversations, underperforming employee, workers, workplace
  null
Short Description:
   

Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues ... these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping them sidestep potential awkwardness and meet issues head-on. This practical, solution-oriented book walks readers through some of the most common—as well as the most serious—employee problems they are likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps managers treat their people with dignity, focusing not just on what to say but also on how to say it. This helpful book provides proven techniques managers can use to protect themselves and their organizations...and get the very best from their people.

Full Description:
   

Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues ... these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping them sidestep potential awkwardness and meet issues head-on. This practical, solution-oriented book walks readers through some of the most common—as well as the most serious—employee problems they are likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps managers treat their people with dignity, focusing not just on what to say but also on how to say it. This helpful book provides proven techniques managers can use to protect themselves and their organizations...and get the very best from their people.

Reviews:
  Library Journal
     

April 15, 2009
Falcone (vice president, Human Resources, Time Warner Cable; "2600 Phrases for Effective Performance Reviews"), offers HR guidance here by giving us the beginnings of 101 tough conversations a manager may need to have with staff members. Grouped roughly by type of problem, the conversations each include a scenario, outline a solution with a sample piece of dialog, and alert the reader to potential legal or HR entanglements that might arise from the situation. Whether the book is of any use will depend on how comfortable the reader is in assuming Falcone's voice. The conversations generally follow a set pattern: force employees to admit their mistakes, make them feel guilt over it, extract their commitment to improve, and outline consequences if they don't. The sample dialogs themselves are apparently entirely fabricated, occasionally far-fetched, and begin to sound very similar over the course of the book. Those who have read Falcone's other books may want to pick this up for completeness, but most would be better served with something like Phillip L. Hunsaker and Tony Alessandra's more nuanced "The Art of Managing People".Brian Walton, Tampa-Hillsborough P.L., FL

Copyright 2009 Library Journal, LLC Used with permission.

Creator Marketing:
  Paul Falcone     
      Paul Falcone is an HR executive who has held senior-level positions with Paramount Pictures, Nickelodeon, and Time Warner. A long-time contributor to HR Magazine, he is the author of bestselling management books including 2600 Phrases for Effective Performance Reviews.
Adobe PDF eBook Rights:
  Copying not allowed
  Printing not allowed
  Lending not allowed
  Reading aloud not allowed
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